Privacy Policy
Last updated: May 2025
SynapseLink Pte. Ltd. ("SynapseLink", "we", "us") respects your privacy and is committed to protecting the personal data you share with us. This policy explains what we collect, why we collect it, and the rights you have under Singapore's Personal Data Protection Act 2012 (PDPA) and the advisory guidelines issued by the Personal Data Protection Commission (PDPC). This policy is provided for general information and is not legal advice.
1. Personal data we collect
- Contact details you provide through our enquiry form: name, email address and phone number.
- Enquiry details: solution of interest, team size, budget range, preferred consultation date and any message you send us.
- Technical data: IP address, browser type, device information and pages visited.
- Cookies and similar technologies used to remember preferences and measure site traffic.
2. Purposes for which we use your data
- To respond to your enquiries and prepare quotes and proposals.
- To deliver and improve our integration and orchestration services and this website.
- To send relevant updates and marketing where you have given consent.
- To meet legal, accounting and security obligations.
3. Consent
We collect, use and disclose personal data with your knowledge and consent, in accordance with the PDPA's Consent, Purpose Limitation and Notification Obligations and applicable PDPC guidelines. You may withdraw consent at any time by contacting us, subject to legal and contractual restrictions, and we will inform you of the likely consequences of withdrawal.
4. Cookies and analytics
Our cookie banner lets you acknowledge our use of cookies. We use privacy-respecting analytics to understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.
5. Third parties
We share personal data only with service providers that help us operate, such as cloud hosting and analytics partners, under agreements requiring appropriate safeguards consistent with the PDPA's Protection and Transfer Limitation Obligations. We do not sell personal data. Where data is transferred outside Singapore, we take steps to ensure a comparable standard of protection.
6. Retention
We retain personal data only as long as necessary for the purposes described above or as required by law, in line with the PDPA's Retention Limitation Obligation. Enquiry records are generally kept for up to 24 months unless an ongoing relationship requires longer.
7. Your rights
- Access the personal data we hold about you and information on how it has been used or disclosed.
- Correction of inaccurate or incomplete personal data.
- Withdrawal of consent to further use or disclosure, subject to legal limits.
8. Data protection contact
We have appointed a Data Protection Officer. To exercise your rights or ask questions about this policy, contact our Data Protection Officer at [email protected] or write to 1 Raffles Place, #20-61 One Raffles Place, Singapore 048616.
9. Supervisory authority
If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the latest revision.